Barcombe Nurseries
Organic pioneers in Sussex delivering seasonal, flexible veg boxes with transparency, choice, and care.
LOCATION
Barcombe, East Sussex.
TYPE OF RETAIL OFFER
Veg Box,Customer likes/dislikes,Swaps,Ad Ons
FULFILLMENT TYPE
Home Delivery,Collection Point
Background
Nestled in the Sussex countryside near Lewes and Brighton, Barcombe Nurseries has been certified organic for over twenty years. Across ten acres, they work with nature to build soil health and biodiversity, delivering seasonal veg boxes with mostly zero-emission, plastic-free packaging. A forward-thinking veg box scheme, Barcombe has long offered flexible subscriptions and customisable boxes, giving customers control over what they receive and when.
The challenge
Managing a highly bespoke veg box operation is complex. With customer dislikes, swaps, and flexible subscriptions, their previous system was clunky, slow, and admin-heavy — making it difficult to maintain accuracy and efficiency as volumes grew. Transparency around produce origins and seasonality was also limited, leaving customers less informed about the food they were buying.
Using Growing Good offers our customers maximum produce choice, freedom to express their likes and dislikes, plus the opportunity to change their mind (and change it back again!), whilst having insight into our stock control throughout the week. The complexity of veg boxes with dislikes and swaps require each order to be packed individually with care and attention. The platforms packing screens designed for tablets means they can pack efficiently and with accuracy for these bespoke orders.
Barcombe Nurseries
The Solution
Barcombe Nurseries went live on Growing Good in March 2023, bringing full transparency to their produce. Each item now carries a clear origin flag, helping customers make informed choices about seasonality and provenance.
Automated swaps and dislikes allow customers to customise their boxes effortlessly, reducing admin and giving shoppers full control. The platform’s intuitive basket system means swaps can now be completed with a few clicks, while tablet-optimised packing screens make fulfilling bespoke orders accurate and efficient.
The Impact
With swaps, dislikes, and clear provenance integrated into a single platform, Barcombe Nurseries can pack each box carefully and efficiently, while customers enjoy a tailored, informed shopping experience. The platform has streamlined operations, reduced errors, and empowered shoppers — keeping satisfaction high and admin low.
